https://www.businessweekly.com.tw/business/blog/19308
挺過911和金融海嘯,全球最大廉航西南航空還是賺錢?因為堅持「不讓員工受任何委屈」 - 財經 - 產業動態 - 創新拿鐵 - 商業周刊|商周
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When we read the SWA case study in 2008, it is a successful case study.
After 10 years, it is still living well.
But I believe it has made much change in its business model so as to face the change of environment.
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