3.1 Recognize that mistakes are a natural part of the evolutionary process.
a. Fail well.
b. Don’t feel bad about your mistakes or those of others. Love them!
3.2 Don’t worry about looking good—worry about achieving your goals.
a. Get over “blame” and “credit” and get on with “accurate” and “inaccurate.”
3.3 Observe the patterns of mistakes to see if they are products of weaknesses.
3.4 Remember to re ect when you experience pain.
a. Be self-re ective and make sure your people are self-re ective.
b. Know that nobody can see themselves objectively.
c. Teach and reinforce the merits of mistake-based learning.
3.5 Know what types of mistakes are acceptable and what types are unacceptable, and don’t allow the people who work for you to make the unacceptable ones.
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