HBR－給建議的藝術

1～2月HBR第61頁提到給人建議的藝術。下列第一圖顯示，別人來找你問建議時，你要想清楚別人的目的是那一個？

在給建議的過程中有5個階段，你必須想清楚。

Stage 1 find the right fit

Assess fit do you have the time expertise and experience to help

Identify other resources of guidance

記得自己是否合適？需要別人協助？

Stage2: develope a shared understanding

Listen actively and suspend judgment

Ask open questions to broaden understanding and shift to more detailed probes

Have a complete picture and agree on what type of advice

記得寧可完全了解再回答，不要輕易被說服而跳入答案。

Stage three craft alternatives

Understand and articulate your role as guidance not making decision

Push to generate several viable choices

Spell out the rationale personal experiences and principles behind youe advice

記得你只是駕駛教練，對方才是司機，他必須自己決定。你要叫他自已清楚他角色，自己負責。

Stage four converge on a decision

Ensure that all the decision options are evaluated dont jump too quickly to a solution

Pause frequently for reactions

Convey your availability for further clarification and elaboration

你要確保對方想清楚所有可能性。叫對方想像這様一年之後，那時候回來看，有沒有什麼不對勁？

Stage five put advice into action

Reaffirm the decision and consequences are the seekers

Convey your availability for additional guidance and support

在stage one 下圖根據尋找者的需求，給予不同方向的對應做法